For many companies and organisations, a readiness to accept change is one of the most important criteria for success. Yet achieving this objective is becoming increasingly challenging: markets are developing ever faster and professions are rapidly evolving. Established teams and leaders must engage in lifelong learning, and instil new values and motivational factors into upcoming generations of employees. Change processes and projects will become the ‘new normal’, creating new knowledge, modern hierarchies and optimised workflows. But when it comes down to getting change on the road in day-to-day business, something else entirely is decisive – namely actual human behaviour. This is the ‘last mile’ on which we focus.